FAQs

This page is intended to answer some of the most common questions we have been asked by letting agents. If your question has not been answered here, please get in touch at housing@london.ac.uk.

  • 1. What is the ULHS Property Platform?

    The University of London Housing Services Property Platform allows you to advertise your property to our registered students. Students from our member institutions use our database to find a new home.

    Students will be able to use our new app to search for their accommodation and to communicate directly via the app with their landlord throughout their entire tenancy period. From signing up to reporting repairs during their tenancy the new platform will give our students confidence and security that all of our landlords are vetted and the entire process can be carried out with full transparency within the app.

    For agents, the platform will also bring many technological advances including an agency dashboard to allow you to track how your adverts are performing and an API to allow you to automatically send properties from your own systems to be advertised on our platform.

    The new platform will open for registrations on March 3rd.

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  • 2. Pricing

    Prices for Letting Agents

    One-off set up fee: £250* 

      Per Room Per Property
    Viewing Booking Fee £3 £6

    The Viewing Booking Fee be charged on any viewing successfully booked using the property platform.

    *Set-up fees are introductory offers for those signing up before 30th April. The price will then revert to £300 after the introductory period.

    Boosting / Featured listings

    You can 'boost' your advert and have it appear as a Featured Listing for an additional fee. This fee varies depending on the time of year.

      Peak (February - September) Off-peak (October-January)
    Agent boost per property/ room £25 £10

     

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  • 3. Benefits

    The main benefit of the scheme is unlimited property listings, allowing agents to upload as many properties as they would like.

    In addition, all registered agents will receive an invite to our annual Housing Fair held in the spring of each year. Only registered agents are able to exhibit at the fair, which has attracted over 2000 students in recent years. 

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  • 4. Registration Requirements

    We will check that all new agents are members of a client money protection and redress scheme. 

    In addition to this, we currently ask that any letting agents registered with us are a member of one of the following four schemes:

    • ARLA (Association of Residential Letting Agents)
    • NALS (National Approved Letting Scheme)
    • RICS (Royal Institute of Chartered Surveyors)
    • TPO (The Property Ombudsman)

    These schemes have been judged to have satisfactory complaints and redress procedures for our students, as well as robust written codes of practice, the requirement for members to hold professional indemnity insurance and demonstrate appropriate client money accounting procedures. 

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  • 5. Can I set up an API?

    We have an API that allows you to automatically upload properties on to the database. To receive the guide on setting this up, please email us. 

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  • 6. Advertising opportunities

    We offer additional advertising opportunities on our website and in emails to students. There are also opportunities to sponsor some of our events, such as the Landlord Forum, Flatmate Finder Event and Housing Fair. Contact us for more information.

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