Our Landlords and Letting Agents

Landlords

The ULHS has a database of over 4000 landlords. There are usually between 800-1000 landlords registered and advertising properties in any one academic year.

All landlords must sign up to our Code of Good Practice which you can access here. This code ensures that landlords are aware of their legal obligations and will deal with student tenants and lodgers fairly and reasonably. We check that the landlord registering has authority to let their properties, ask alllandlords to provide us with valid Gas Safety Certificate before they advertise any properties with us and they have to pay a small registration fee.

The ULHS is not able to visit or inspect the properties advertised and so it is important that students and staff do this and they can seek advice where necessary from the ULHS on what to look out for and what standards landlords need to meet in terms of safety and property condition.

In the event you are unhappy with an experience you have with one of our registered landlords then we would really like to hear from you. We have a thorough complaints procedure to deal with this, will always investigate complaints and take action against the landlords where we find fault, ultimately removing them from our registration scheme and database if necessary.

Letting Agents

Letting Agents in London can be a good way to find accommodation, as they usually have a wide range portfolio of properties. 

We have a number of letting agents registered with us and you can access a full list of them here

You can search for properties that meet your individual criteria by using our new Platform. All of our Letting Agents advertise available accommodation on this Platform. You can message them with any questions or arrange a viewing through each individual property advert. 

We only work with reputable letting agents who are members of one of the following professional bodies/redress schemes:

  • ARLA (Association of Residential Letting Agents)
  • NALS (National Approved Letting Scheme)
  • RICS (Royal Institute of Chartered Surveyors)
  • TPO (The Property Ombudsman)

All letting agents registered with the ULHS are required to sign up to our Code of Good Practice which can be accessed here. This Code ensures that agents are aware of their legal obligations and will deal with student tenants and lodgers fairly and reasonably. The requirements of the Code goes beyond that which a Letting Agent must comply with legally in order that we can ensure students and staff are securing good quality and well-managed accommodation.

The ULHS is not able to visit or inspect the properties advertised by agents and so it is important that students and staff do this and they can seek advice where necessary from the ULHS on what to look out for and what standards agents need to meet in terms of safety and property condition.

It is important to realise that there is a distinction between where an agent is acting as an introductory agent and as a managing agent. Where the agent is acting as an introductory agent, the ULHS will not have had any direct contact with the landlord and they will not have signed up to any Code of Good Practice regarding the management of the property. We would, however, expect Agents registered with this office to assist the ULHS in resolving any disputes if the property has been let through them.

In the event you are unhappy with an experience you have with one of our registered letting agents then we would really like to hear from you. We have a thorough complaints procedure to deal with this, will always investigate complaints and take action against the agents where we find fault, ultimately removing them from our registration scheme and database if necessary.

More information about hat to be aware of when using a letting agent to find accommodation can be found on page 18-19 in our Private Housing Guide