Privacy & Cookies Policies


If you access our services you may be asked to provide some personal information for our records. The statement below explains how we handle personal data depending on the services you access and how the University will process this data.

The University of London Housing Services comes under the umbrella of CoSector, which is a wholly owned subsidiary of the University of London (UoL), a registered Data Controller. The general University of London Privacy Statement is available here.

If you register for an account to use our Housing Platform or App then the University of London Housing Platform Privacy Policy will apply.

If you access our advice service, the statement in section 6 of our Student and Staff Housing Advice Use of Service Policy will apply.

If you attend or exhibit at one of our events then you should refer to the Privacy Policy information provided on booking, registering for or attending the event.  

If you are simply browsing our website then the information below will apply.


1. Information we automatically collect when you browse our Website

Google analytics

The University of London Housing Services website uses Google Analytics to collect information on how visitors use our site. This information is used to create reporting and analysis to allow us to improve the site for our users. The cookies used by Google Analytics collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. By continuing your navigation of our Website, you are consenting to the University collecting and using your information for the purposes stated above. You can disable Google Analytics tracking on your browser by following the instructions on the Google site.


Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy


2. How do we use your information?

 We use your information:

  • to maintain and improve the functionality of our Website;
  • for anonymous statistical reporting for the University and its member institutions;
  • for compliance with legal, regulatory and other good governance obligations.

We may also convert your personal data into anonymous data and use it (normally on an aggregated statistical basis) for research and analysis to improve our housing products and services. Anonymised aggregated personal information does not personally identify you or any other user of our website and is therefore not personal data.


3. On what legal basis do we process your personal data?

Our legal basis for the processing of personal data is our legitimate interests in improving service delivery.


4. Changes to the Policy

We may change this Policy from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We will update the date at the top of the Policy accordingly. We encourage you to check this Policy for changes when you revisit our Website.


5. Contacting us

We hope that we have shared with you all the information you need, but in the event that we haven’t, or if you have any questions then please contact us.


Last Updated July 2020