Frequently Asked Questions

The aim of this page is to answer some of the most frequent questions that landlords ask. If you have a question that is not answered by this page please do not hesitate to contact us by e-mail at or call us on 020 7862 8880.

01. How does the ULHS Property Platform work?
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The University of London Housing Services Property Platform allows you to advertise your property to our registered students and staff from our member institutions.

Students will be able to use our property platform (web or app version) to search for their accommodation and to communicate directly with a landlord via the platform. Our platform will give our students confidence that all registered landlords’ properties have valid safety certificates in place, and the proof of ownership checked.

For landlords, the platform will facilitate finding a tenant as well as allow you to track how your property listing is performing.

02. Pricing & Payments
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For all registered and new users, there will be no charge for the first year post update up to July 2023. From July 2023, any new and existing landlords will pay a simple annual fee as detailed below.

Fees chargeable as of July 2023

Number of properties listed                    Cost

1                                                                  £25

2                                                                  £50

3                                                                  £75

4-11                                                             £100

12+                                                              £150

We will no longer be taking rental or deposit payments neither signing contracts via the platform and therefore will no longer be charging commission from rental transactions. Letting agreements will also need to be signed directly between the landlord and tenant, outside of the platform. We would recommend you use our template letting agreements which can be downloaded here.

03. Registration Requirements
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To register on the property platform, you will need to meet the following requirements:

  • Agree to abide by our Code of Good Practice for Landlords. The Code can be accessed here.
  • Provide us with copy of a valid Gas Safety Certificate for each of the properties you wish to advertise.
  • Provide us with evidence of your ownership of the property, or permission to let if you are not the owner. 
  • Provide a copy of the Energy Performance Certificate for each of the properties you wish to advertise.
  • Provide a copy of the Electrical Installation Condition Report (EICR) for each of the properties you wish to advertise.
04. Where can I get advice?
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We are unable to offer legal advice to registered landlords. We also cannot advise you on the amount of rent to charge for your property. For general information on renting to students, see our Renting to Students page.

You can find information on your obligations as a landlord on the links below:

Renting Your Property (England and Wales)

National Residential Landlords Association (NRLA)


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05. How are students and staff verified?
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We collect photo ID and a copy of the student’s ID or an offer to study letter to verify their status as a student at one of our registered member institutions. You can find the full list of those here.

For university staff members, we collect photo ID and staff ID or a letter offering employment.

Please note, our ID checks are purely to check for student or staff status and do not include a full reference nor do they cover a landlord’s legal obligation to carry out ‘Right to Rent’ checks on tenants.  

06. Can non-students use the platform to find properties?
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The property platform is available to students and staff of our member institutions.

07. How will students contact me?
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Prospective tenants can use the platform to get in touch with you directly with enquiries.

08. Can I use my own tenancy or license agreement?
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You are welcome to use your own agreement and we have also made our own template agreements available for downloading which can be found here.

09. Can I see how many people have viewed my advert?
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Yes. You will have statistics available to you on the dashboard on your account showing the number of views on your advert.

App coming soon

For the time being please search on our website