Code of Good Practice

All letting agents that register with the University of London Housing Services (ULHS) must agree to abide by the Code of Good Practice. The Code's aim is to ensure that disputes between agents and tenants are minimised and compliance with it offers benefits for both parties. It incorporates agents' legal obligations as well as clauses which encourage good practice and management from agents.

Students prioritise ULHS registered agents because of their compliance with our code of Good Practice. They take further confidence from the fact that we will always investigate if we get a report from a student that one of our agents is in breach of the Code. Non-compliance with the code can lead to a agent's suspension from our Registration scheme.