Cookies Policy

This Policy applies to users of the Private Housing and Advice Services Website, Housing Platform and App (“Our Website and Housing Platform”.)

We use cookies to help analyse how users use Our Website and Housing Platform and to help us improve our service.

If you want to find out more about how we deal with your personal data, then please see our Privacy Policy.

What is a cookie?

A cookie is a text file that is stored on your computer or mobile device by a website’s server, if you agree.  Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain anonymous information such as a unique identifier and the site name.

Further information on cookies should be available in the help pages of your browser, and most browsers will recognise when a cookie is offered and allow users to control how and when they are accepted. However, you should be aware that if you choose to decline cookies, you may not be able to fully experience all of the features of Our Website and Housing Platform, and other websites that you choose to visit.

How does Our Website and Housing Platform use cookies?

Our Website and Housing Platform uses cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to provide better functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

The information we collect using cookies is anonymous. We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site or associate your IP address with any other data held about you. We will not associate any data gathered from this site with any personally identifiable information from any source, unless you explicitly submit that information via a fill-in form on Our Website and Housing Platform.

We use the following types of cookies on Our Website and Housing Platform:

Strictly necessary cookies. These are cookies that are required for the operation of Our Website and Housing Platform. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around Our Website and Housing Platform when they are using it. This helps us to improve the way Our Website and Housing Platform works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to Our Website and Housing Platform. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record a user's visit to a website, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, these types of cookies may also be used to track a user's movements across different websites and to create profiles of their general online behaviour. Information collected by tracking cookies is commonly used to serve users with targeted online advertising.

What are the specific cookies that Our Website and Housing Platform uses?

Our Website and Housing Platform uses Google Analytics, which allows us to recognise and count the number of visitors to our site and to see how visitors move around the site when they are using it. The information generated by the cookie about your use of Our Website and Housing Platform including IP address, is transmitted to Google. This information is then used to evaluate your use of Our Website and Housing Platform and to compile statistical reports on website activity. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

If you would like to know exactly what cookies are being used by Google Analytics and how they operate, or if you would like to find out more about the EU Cookie Law, you can do so via the links below.

* ICO Cookie Regulations and the EU Cookie Law

* Cookies and Google Analytics  

Our Website and Housing Platform also uses the following additional cookies:

Cookie Name

Website or Platform?

Type

Explanation/ Purpose

session_key

Housing Platform

All users

This is generated for every user when they land on the Housing Platform.

spce_key

Housing Platform

Session cookie

This is to store the user token after login of the users

spce_filter_date

Housing Platform

Filter cookie

This cookie is used to store the filter data in the search and other pages to provide a better user experience and show users prefilled data.

spce_chat_booking_url

Housing Platform

Contact Landlord

This cookie is used to store the property URL from which the user has clicked on the 'Contact Landlord' button. This allows the user to then book the property directly from the inbox section.

Partial Cookies

guarantor_request_image

Housing Platform

Guarantor Details

This cookie is created when a guarantor inserts their image in the landing page just after login for a specific booking.It is deleted in the next step.

guarantor_request_name

Housing Platform

Guarantor Details

This cookie is created when a guarantor inserts their name in the landing page just after login for a specific booking. It is deleted in the next step.

Third Party

__stripe_sid

Housing Platform

Third Party

This cookie is generate by Stripe in order to proceed with ver-3 of the APIS and facilitate payments.

__stripe_mid

Housing Platform

Third Party

This cookie is generate by Stripe in order to proceed with ver-3 of the APIS and facilitate payments.

       

Without Login

has_js

Website

User JS enabled

This cookie is created to check whether users have enabled javascript or not. It helps to provide a better user experience even if javascript is disabled in the browser.

Third Party

_fbp

Website

Third Party

This Cookie is placed by Facebook to track visits across the website.

_hjid

Website

Third Party

Hotjar cookie. This cookie is set when the customer first lands on a page with Hotjar script. It is used to recognise the Hotjar User ID which is unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

nmstat

Website

Third Party

This cookie name is associated with the website analytics service provided by SiteImprove. It enables site owners to gather usage statistics about their websites.

_gat

Website

Third Party

Generated by Google Analytics. Used to throttle request rate.

_gid

Website

Third Party

Generated by Google Analytics. Used to distinguish users.

_ga

Website

Third Party

Generated by Google Analytics. Used to distinguish users.

You can visit www.aboutcookies.org for further information about disabling cookies.You can restrict or block web browser cookies which are set on your device through your browser settings.  You can be notified when cookies are sent to your browser, or you can refuse cookies completely. You can also delete existing cookies. The help function of your browser will tell you how to do this.
What if I don’t want cookies?

For further information about cookies, visit the Interactive Advertising Bureau (www.iab.net), an industry body that develops standards and guidelines to support online business processes. It has produced a series of web pages that explain how cookies work and how they can be managed.

What if I have any questions?

Please Contact us

Last Updated: July 2020